|Community views on the effectiveness of the service
were sought 6 months after the system was operational. The survey covered
300 establishments (15% of total), comprising 276 households and 24 non-households.
A comparison of results before and after is summarised as follows:
Although there has been a significant increase in the satisfaction levels, there is clearly scope for further improvement. Residents in medium sized streets were most satisfied and those in narrow streets least satisfied. Of those who were not satisfied the main reasons cited were irregular service and insufficient street sweeping. Overall, residents were supportive of a community-based organisation taking responsibility for improving the waste collection.
The 80% of the residents who are paying compares well with the 88% of residents that indicated a willingness to pay in the initial survey.
Of the 20% of residents who do not subscribe to the service, reasons for not paying were mainly:
Waste collection workers employed at Gedelah
A breakdown of the capital and operating costs,
together with an estimate of fee income, is given below.
The above costs indicate that operating costs are almost entirely covered by the current level of fees paid by the community.
Expenditure was also incurred by SEAM for the purchase of plastic bags, trees and the environmental awareness programme.